Privacy Policy

    Otter Data Privacy Policy

    This Privacy Policy explains what personal data is collected when you visit or use the website located at: https://mars.otterdata.ai (the “Website”), the services and products provided through it (together with the Website, the “Service”), and how such personal data will be processed.

    1. Personal Data Controller

    Otter Data Inc., a company registered in Cyprus will act as the controller of your personal data.

    2. Categories of personal data we collect

    We collect personal data through two primary methods:

    2.1. Data You Provide to Us

    • Account Registration: If you create a personal account on our website, we will request your email address (used for signing in and communication), name, and company or app name.
    • Event Registration or Consultations: If you register to participate in events or schedule consultations (e.g., demo calls or webinars), we may additionally request your country, phone number, and job position.
    • Payment Information: To enable the creation of payment orders via your personal account, we will request your payment details. This data is processed by our third-party payment providers.

    2.2. Data We Collect Automatically

    2.2.1. Referrer Information

    We collect data about your referring app or URL—this is the application or webpage where you interacted with our ad before visiting our Website.

    2.2.2. Device and Location Data

    We automatically gather data from your device, including: Language settings, IP address, Time zone, Device type and model, Device settings and memory, Operating system

    2.2.3. Advertising IDs

    We collect device-specific advertising identifiers, such as Universally Unique Identifier (UUID), Apple Identifier for Advertising (IDFA), Identifier for Vendor (IDFV), Google Advertising ID (AAID). These identifiers depend on your device’s operating system and can typically be reset via your device settings.

    2.2.4. Transaction Data

    When you make payments through the Service, our third-party payment providers collect financial account data (e.g., credit card number). While we do not collect or store full credit card details, we may receive transaction-related data, such as:

    • Date and time of the transaction
    • Transaction amount
    • Payment method used

    2.2.5. Cookies

    Cookies are small text files stored on your device for record-keeping purposes. They can be categorized as:

    • Session Cookies: These expire when you close your browser and make navigating the Service easier.
    • Persistent Cookies: These remain on your device for extended periods and assist in recognizing you upon return visits.

    We also use tracking pixels that set cookies to support online advertising. Cookies can automatically populate previously entered information on the Website, improving user experience. Cookie data is typically stored for a limited time.

    3. For what purposes we process your personal data

    3.1. To provide our Service
    This includes enabling you to use the Website and Service seamlessly and addressing errors or technical issues. To host personal data and operate our Service, we utilize Google Cloud Services, a hosting and backend service provided by Google. You can learn more about Google’s privacy practices in their Privacy Policy.

    3.2. To provide you with customer support
    We use your personal data to respond to your requests for technical support, inquiries about the Service, or other communication you initiate. This may include sending you notifications or emails about Service performance, security issues, payment transactions, updates to our Terms of Service, or changes to this Privacy Policy.

    3.3. To communicate with you regarding your use of our Service
    We communicate with you through methods such as push notifications or email. These communications may include reminders or updates about the Service. For instance, you may receive a push notification informing you about a newly deployed feature.
    To opt out of push notifications, adjust your device settings. To unsubscribe from emails, click the unsubscribe link in the footer of each email.

    3.4. To research and analyze your use of the Service
    We use your data to gain insights into our business operations, improve the Service, and develop new products. This includes conducting statistical analyses and testing offers to enhance user experience. Understanding user preferences enables us to make informed decisions on improvements to the Service. To analyze visitor behavior and measure the effectiveness of ads, we use Google Analytics.

    4. Under what legal bases we process your personal data

    In this section, we explain the legal bases we rely on for processing your personal data. For more details about specific purposes, refer to Section 3. This section applies to users based in the EEA. We process your personal data under the following legal bases:

    4.1. Your consent

    With your consent, we: send marketing communications and use cookies for analytics and advertising. You can withdraw your consent at any time by clicking the unsubscribe link in the footer of marketing emails or disabling cookies through your browser settings. Push notifications will only be sent if you opt-in, and you can disable them in your device’s settings.

    4.2. To perform our contract with you

    We process your data to:

    • Provide and maintain our Service, as described in our Terms of Service.
    • Customize your experience.
    • Offer customer support.
    • Communicate regarding your use of the Service.
    • Process payments and facilitate transactions.

    4.3. For our (or others’) legitimate interests

    We process data to serve legitimate interests unless these are overridden by your fundamental rights and freedoms. Examples include:

    • Communicating with you regarding your use of our Service: Sending updates, reminders, or product notifications.
    • Researching and analyzing your use of the Service: Improving features and tailoring user experiences.
    • Sending marketing communications: Promoting new products, features, or special offers.
    • Enforcing our Terms of Service and preventing fraud: Protecting our rights, ensuring Service integrity, and addressing misuse or non-compliance.

    4.4. To comply with legal obligations

    We process data when required by applicable laws or to respond to legitimate requests from public authorities or law enforcement.

    5. With whom we share your personal data

    We share personal data with third parties that assist in operating, improving, integrating, customizing, supporting, and marketing our Service. Specific categories of third parties and purposes for sharing are detailed in Section 3 of this Privacy Policy. Below are the primary types of third parties with whom we share your data:

    5.1. Service Providers

    We share your personal data with third-party providers that perform services or business functions on our behalf, based on our instructions. These include:

    • Cloud Storage Providers: Google Cloud — used for data hosting and storage solutions.
    • Data Analytics Providers: Google Analytics — used for analyzing user behavior and improving our Service.

    6. How you can exercise your privacy rights

    To be in control of your personal data, you have the following rights:

    Accessing/reviewing/updating/correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website by sending us an email at. You may also request a copy of your personal data collected during your use of the Website at otter.data.ai@gmail.com

    Deleting your personal data. You can request the erasure of your personal data as permitted by law by sending us an email at otter.data.ai@gmail.com

    7. Age limitation

    We do not knowingly process personal data from persons under 18 years of age.

    8. Data Retention

    We retain your personal data for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of the Service. Additionally, we may retain and use your personal data as required to comply with legal obligations, resolve disputes, and enforce our agreements.

    9. Contact Us

    If you have any questions about this Privacy Policy, its previous versions, your account, or your personal data, please contact us at otter.data.ai@gmail.com